THE #1 WORKSHOP MANAGEMENT SYSTEM FOR BIKE SHOPS
Experience the difference BikeBookings will make to your bottom line.
EASY DATA READOUT FOR ANALYSIS
Manage workshop hours in real time, 24/7, and experience unprecedented customer communication options.
CLOUD-BASED SOLUTION TO OPTIMISE CADENCE
INCREASE WORKSHOP POWER OUTPUT
WORKSHOP MANAGEMENT SYSTEM
ONLINE 24/7
2-WAY COMMUNICATION
CLOUD BASED SOLUTION
SHOP PROFILE
CUSTOMER MANAGEMENT DATABASE
Our easy to use interface gives you real time snapshots of your workload and available service time.
With a real-time interface and a unique SMS platform for easy 2-way communication with your clients,
BikeBookings is the answer you have been waiting for.
BENEFITS FOR YOUR SERVICE CENTRE
- ONLINE PRESENCE
- SAVES 15 MINUTES PER SERVICE BOOKING
- FREE SMS BUNDLE INCLUDED
- MOBILE BOOKING APP
- OWN SHOP BOOKING WEBSITE
- EXPOSURE TO NEW CUSTOMERS
- WORKLOAD VISIBILITY
- SETUP WITHIN MINUTES
- INTERNAL SHOP SERVICE NOTE
- SHOP SPECIFIC NATIVE IOS AND ANDROID APPS, (COMING SOON)
WORKSHOP MODULE PRICING
FREE SETUP & NO BOOKING FEE- All Bookings are free
- Unlimited SMS*
- 24/7 Online Booking
- Unique URL
- Workshop management system
- Web widget for your website
- Schedule Manager
- 2-Way Communication via SMS & E-mail
- Customer Management Database
- Complete SMS portal with:
- Quick SMS
- Automated SMS
FAQs
HOW MUCH DOES IT COST?
US$50 per month for unlimited bookings, users, customers and SMS’s.
WHAT HAPPENS IF SOMETHING GOES WRONG?
We have support contact available via email request and can call you back to assist you with any problems you encounter.
DO I NEED TO REDEVELOP MY WEBSITE TO MAKE USE OF THIS SERVICE?
No, we have made a unique short web URL for each shop eg. bb.bike/dc and this can be placed anywhere you want to promote your online booking option, Facebook, newsletters, Email signatures, webpages forums etc. We also have a web widget for those that have a developer handy to enable you to take bookings on your webpage without your customers leaving your page.
HOW DO I TELL MY CUSTOMERS ABOUT IT?
That is up to you, you can use you usual ways to communicate or you can use our Bulk SMS function built into our system to let all of your customers know via SMS.
IS MY DATA AND MY CUSTOMER DETAILS SAFE WITH BIKEBOOKINGS?
Absolutely we use SSL certificates to protect your files and the info of your customers, and we NEVER store any banking information whatsoever.
WHAT OPTIONS ARE THERE FOR MY CUSTOMERS TO MAKE BOOKINGS?
Customers are able to book online 24/7 via your unique web page, via your shop mobile app or the Bikebookings mobile app, otherwise they can still call you or walk in for bookings.
DO I HAVE TO LOCK INTO A CONTRACT?
No, Our customers are on a month to month plan, so you are free to leave whenever you want, Note that we do offer a 30 day free trial of the service for you to determine if you would like to sign up.
HOW EASY IS IT TO USE?
Although the system is very powerful we have designed the workshop interface to be very easy to use and training can be done with in 5 minutes.
WHAT IS A WEB WIDGET?
This is a bit of code provided by us to enable you to show your booking options within you webpage without having your site visitors moving away from your content.
CAN I PUT A BOOKING FORM ON FACEBOOK?
Yes it is really easy, just add your unique booking url to a button or post on Facebook and get bookings 24/7
DOES MY WORKSHOP NEED A SEPARATE PC?
No, BikeBookings runs on any desktop or even tablet that has an internet connection.
CAN I LOAD MY DASHBOARD ON MULTIPLE DEVICES?
Yes, you are able to load as many device with your dashboard as you like as long as you have the user login and password details.
CAN I SMS FROM THE DASHBOARD?
Absolutely, we have a custom built SMS platform built into our system that integrates with your customer list and enable you to SMS your customers directly from the dashboard while you are working on the bike.
CAN I IMPORT MY POS CUSTOMER DATABASE LIST?
Yes, provide us with an excel or CSV file of your customer list, we will clean it up and upload it to your database for easy booking and communication.
WHAT IS SMS CRM?
SMS is Short Message Service and CRM is Customer Relationship Management, we have built an integrated SMS solution that enables the shop to main a good CRM status with your customers to keep them coming back for more bikes and services.
WHAT SAVING DO I GET WITH THIS SOFTWARE?
We estimate that for every online booking you receive you could save up to 15 minutes in administration time, which includes taking details, diary match and later communication about the status of the service, this could mean that for every 4 services your workshop do they are saving 60 minutes which means they could do 5 services in the time it used to take to do 4. Increased revenue for lower costs.
DO I NEED OT HAVE A WEBPAGE?
Not at all, we provide you with your own mobile friendly booking page that can be used top receive service bookings online.
CAN I MANAGE MY WORKSHOP FROM HOME?
Yes, you are able to log on anywhere in the world to manage your workshops availability or even text a customer or staff member.
WHAT POS DO YO INTEGRATE WITH?
We are currently working on integrating with LightSpeed, Vend and Ascend.
DO WE HAVE TO INTEGRATE WITH POS FOR IT TO WORK?
Not at all, the system is designed to be able to work as a stand alone system and you will still get the benefits thereof.
WHAT IS THE SMS SET AND FORGET FUNCTION?
We have built an intuitive CRM into the system that automatically queues a SMS to be sent as follow up to teh customer at set dates to either follow up on a service or remind them that their bike hadn’t been serviced in quite a while.
MORE QUESTIONS?
Please mail us at [email protected].